Hydriya

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Terms and Conditions

Terms and Conditions: how Hydriya’s website, quotes and services work

These terms cover this website and the supply, installation and servicing of water filtration equipment by Hydriya. They sit alongside your quote and invoice, which carry the price and warranty for your job. Nothing here takes away rights you have under UAE consumer-protection law. Last updated 4 November 2026.

In short

  • Information on this site is educational. It is not medical, legal or engineering advice.
  • Quotes are in AED. The final price is confirmed after we see your plumbing.
  • Installation depends on access and, where you rent, on your landlord or building approving the work.
  • Warranty terms are written on your quote and invoice.
  • The building’s tank and pipework upstream of our equipment stay the owner’s responsibility.
  • UAE law governs these terms, and your statutory consumer rights are unaffected.

Who you are contracting with

{{LEGAL ENTITY NAME}}, trading as Hydriya
Trade licence: {{LICENCE NO. AND ISSUING AUTHORITY}}
VAT registration (TRN): {{TRN, IF REGISTERED}}
{{ADDRESS, AREA}}, UAE
Email: {{EMAIL}}

Using this website

The guides and pages on this site are for general information. We base them on the primary documents we link to, such as Dubai Municipality’s guideline DM-HSD-GU17-DW2, and we aim to keep them accurate, but water conditions differ from building to building and rules change. Check the source before you rely on a figure.

Nothing here is medical advice. If you have concerns about skin, hair or health, speak to a doctor. Readings we take at a visit are meter and test-kit readings. They are not certified laboratory results. For compliance or a dispute, use a laboratory accredited to ISO/IEC 17025.

The text, images and design of this site belong to Hydriya or are used with permission. You may quote short extracts with a link back to the page, but please do not copy pages or republish them as your own.

Quotes, prices and VAT

  • All prices are in UAE dirhams (AED). {{STATE WHETHER PRICES INCLUDE OR EXCLUDE 5% VAT}}
  • A quote shows the unit, installation, the cost and interval of each cartridge, and any service plan, so you can compare the full cost over time.
  • A quote is valid for {{NUMBER}} days.
  • If the site visit shows different plumbing or access from what you described, we tell you the change in price before any work starts, and you may decline.
  • Invoices and warranty documents are issued in {{ARABIC AND ENGLISH, OR YOUR PRACTICE}}. Ask us for an Arabic copy at any time.

Orders and payment

{{PAYMENT METHODS, ANY DEPOSIT, AND WHEN THE FINAL PAYMENT IS DUE}}. This website does not take payments.

Installation

What we need from you

  • Clear access to the sink cabinet, supply line, drain and a power socket if the unit needs one.
  • Permission from your landlord or building management where the work touches the plumbing. We can explain what to ask for, but getting it is your responsibility.
  • An adult present at the visit.

When we may decline or stop

  • The installation would be unsafe or would break building rules.
  • The job needs work outside our scope, such as plumbing repair or tank cleaning. We tell you why and what to do next.
  • The condition of existing pipework would stop the equipment working as quoted.

Your building’s tank and pipework

Our equipment treats water at the point where we install it. It does not clean, repair or disinfect the building’s tanks, booster pumps or internal pipes. Under Dubai Municipality’s guideline DM-HSD-GU17-DW2 the building owner or their representative is responsible for those, including cleaning tanks at least twice a year using an approved contractor. We do not clean tanks. If our visit suggests the tank or pipework is the source of a problem, we will tell you in writing.

Warranty and servicing

The warranty period and what it covers are stated on your quote and invoice: {{WARRANTY PERIOD AND WHAT IT COVERS}}. Cartridges, filters and membranes are consumables with a limited life, so they are replaced on the maker’s interval or by volume used. {{HOW CONSUMABLES AND SERVICE VISITS ARE TREATED UNDER WARRANTY}}

A warranty does not cover damage from misuse, repairs by anyone we have not authorised, or faults caused by conditions we told you about in writing before installation. If a warranty repair is taking unreasonably long we will talk to you about a replacement or another fair remedy, in line with UAE consumer law.

Maintenance plans, cancellation and returns

Maintenance plans (AMC): {{PLAN TERMS, RENEWAL AND HOW TO CANCEL}}.
Cancellation and returns: {{POLICY BEFORE DELIVERY, AFTER INSTALLATION, AND FOR ITEMS ORDERED SPECIALLY FOR YOU}}.

Who is responsible for what

You give us accurate information, safe access and any approvals needed, use the equipment as instructed, change cartridges on schedule, and keep your building’s tank maintenance up to date.

We are responsible for the work we do and the equipment we supply, to the extent UAE law provides. We are not responsible for conditions we did not cause, such as contamination that starts in a building’s tank or pipes, or for results we never promised, such as a change to your hair or skin. Nothing in these terms excludes or limits liability that cannot be excluded or limited under UAE law.

Reviews

We publish only genuine customer reviews, and we do not pay for them.

Law, changes and contact

These terms are governed by the federal laws of the United Arab Emirates as applied in the Emirate of {{EMIRATE}}, and the courts of {{EMIRATE}} have jurisdiction, without affecting any right you have to bring a consumer complaint to the competent authority. If we change these terms, the version in force when you ordered applies to your order, and we will update the date at the top of this page.

How we handle your data is in our Privacy Policy. Questions about these terms, or a problem with a job: {{EMAIL}}, or see our contact page.